Certified-Business-Analyst퍼펙트최신덤프자료 & Certified-Business-Analyst적중율높은시험덤프자료
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IT업계의 치열한 경쟁속에 살아 남으려면 자신의 능력을 증명하여야 합니다. 국제승인을 받는 IT인증자격증을 많이 취득하시면 취직이든 승진이든 이직이든 모든 면에서 이득을 볼수 있습니다. 최근 Salesforce인증 Certified-Business-Analyst시험에 도전하는 분이 많은데 Pass4Test에서 Salesforce인증 Certified-Business-Analyst시험에 대비한 가장 최신버전 덤프공부가이드를 제공해드립니다.
Pass4Test의Salesforce Certified-Business-Analyst교육 자료는 고객들에게 높게 평가 되어 왔습니다. 그리고 이미 많은 분들이 구매하셨고Salesforce Certified-Business-Analyst시험에서 패스하여 검증된 자료임을 확신 합니다. Salesforce Certified-Business-Analyst시험을 패스하여 자격증을 취득하면IT 직종에 종사하고 계신 고객님의 성공을 위한 중요한 요소들 중의 하나가 될 것이라는 것을 잘 알고 있음으로 더욱 믿음직스러운 덤프로 거듭나기 위해 최선을 다해드리겠습니다.
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퍼펙트한 Certified-Business-Analyst퍼펙트 최신 덤프자료 최신버전 덤프샘플 문제
Pass4Test를 검색을 통해 클릭하게된 지금 이 순간 IT인증자격증취득Salesforce Certified-Business-Analyst시험은 더는 힘든 일이 아닙니다. 다른 분들이Salesforce Certified-Business-Analyst시험준비로 수없는 고민을 할때 고객님은 저희 Salesforce Certified-Business-Analyst덤프로 제일 빠른 시일내에 시험을 패스하여 자격증을 손에 넣을수 있습니다.
최신 Salesforce Business Analyst Certified-Business-Analyst 무료샘플문제 (Q165-Q170):
질문 # 165
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?
정답：A
질문 # 166
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?
정답：B
설명：
Explanation
The option that captures this requirement is "Make the template user-friendly and accessible only by members of the account team." This option clearly states what needs to be done (make the template user-friendly and accessible) and who it is for (members of the account team). The other options are either incomplete or irrelevant. Option B does not specify what needs to be done or who it is for. Option C does not specify what needs to be done or why it is important.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-requirements/understand
질문 # 167
A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?
정답：A
설명：
This answer states that migrating from case assignment rules to Omni-Channel is what the BA should recommend to help UC resolve a common obstacle for addressing a recent group of complaints from UC's service team about automated case assignments in Service Cloud. Case assignment rules are a feature that allows an organization to automatically assign cases to predefined queues or users based on certain criteria, such as case origin, case type, case priority, etc. Omni-Channel is a feature that allows an organization to automatically route work items (such as cases, leads, chats, etc.) to available agents based on their capacity, skills, availability, etc. Migrating from case assignment rules to Omni-Channel is what the BA should recommend to help UC resolve a common obstacle for addressing complaints about automated case assignments in Service Cloud because it helps UC to improve how cases are routed by matching them with the most qualified and available agents, rather than relying on manual intervention or predefined rules.
References:
https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/service-cloud-agent-p
질문 # 168
An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?
정답：C
설명：
Explanation
This answer states that creating a capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products is the type of document that the BA should present to the stakeholders who want to explore automating NTO's Quote-to-Cash process. A capability map is a diagram that shows what an organization does at a high level of abstraction, without going into details of how it does it. A capability map can help the BA to present to the stakeholders how Salesforce and AppExchange Quote-to-Cash products can support their business activities or functions related to generating quotes, contracts, orders, invoices, and payments. A capability map can also help the BA to align the potential solutions with the business goals and strategies of NTO.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
질문 # 169
Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?
정답：A
설명：
Explanation
The best practice for establishing credibility and conveying empathy with stakeholders during discovery sessions is to ensure the workshop schedule considers time zone and language differences. This shows respect and sensitivity to the stakeholders' preferences and needs, and helps to avoid potential misunderstandings or conflicts. It also helps to build rapport and trust with the stakeholders, and encourages their participation and engagement. The other options are either irrelevant or ineffective. Option A does not address the stakeholders' needs or expectations, and may come across as boastful or arrogant. Option C does not convey empathy or understanding, and may be too repetitive or boring. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discove
질문 # 170
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